Elegant Simple Lace Dress
Elegant Simple Lace Dress
We accept the return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
Customers will only be charged once at most for shipping costs (it does not include returns); it needs to be charged to the consumers for the return of the product.
1.Change your order information
If you would like to exchange the order, such as: size, color etc...please make sure your request is sent within the time frame.
If you have made a mistake and chose the wrong address to be delivered. Not to worry, you can change your address within the first 24 hours. In the meantime, in case you find any errors related to your order information, please get in touch with us by immediately emailing at The Support Team would make a great effort to support dearest clients to correct their information in a timely manner as long as the parcels are still not shipped out.
However, please be noted that If the packages are fulfilled and in transit, the company would reserve the right to reject your request.
2. Return & Refund Policy
When you purchase something from our store, it means that our following policy has been acknowledged, approved and confirmed by you.
Please be noted that Unitrophy products are personalized & printed-on-demand items; therefore, our store DOES NOT accept any return requests regarding these items. Please determining exactly what you want to purchase is very important because after receiving your order, we would begin to produce it (such as size, the design).
However, If you figure out any issues related to your order, please have a reference with our detailed policies below and kindly mail to us as well as let us know what happened.
2. Return & Refund Conditions
If the item(s) you received reflect(s) one of the problems below, please contact us here to report and request a replacement.
The item received is incorrect or defective: For incorrect or defective items, we can replace/refund the order.
The item received is damaged/broken: For damaged/broken items, we can replace/refund the order.
The order arrived with one or more items missing: If an order arrives with a missing item, we will gladly ship out the missing piece. Please note that detailed photos are required for quality control purposes.
Significantly different from the description or sample shown to you: If your order items have quality issues (such as blurry printing, faded printing, etc.), we can replace/refund the order.
Not what you ordered: If the item you received is totally different (different design or size) from what you ordered, we can replace the order.
In case of requests for order refund/ return/ reship, we reserve the right to accept or reject requests if it doesn't have a proper reason. Please notice, no refunds will be paid if the mistakes do not belong to us. In other words, we will not take action for any item that is not in its original condition, is damaged or missing parts for reasons not due to our error.
Return shipping fees are at the customer's own expense.
We do not accept returned items that were sent back directly without notifying us first.
Step 1: Please email our customer service representatives a to request the exchange/return.
Step 2: After receiving your email with an exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.
Step 3: You will receive a refund within one week or have an exchange order processed after we receive your package. We'll email you once processing your refund or exchange. FYI: It will take a longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is the credit card.
Refunds (if applicable)
Once your request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Most financial institutions will take an average of 10-14 business days to process the refund and reflect the refund on your statement, depending on the operation of different banks.
If you haven’t received a refund yet, please contact your bank account first because it may take some time before your refund is officially posted or please contact us
Please contact our Customer Service to get the return address and don't return the item to the address listed on our webiste .
HOW CAN ENJOY FREE SHIPPING POLICY?
Free shipping on orders over $79 . Both shipping costs and shipping method should be subject to what is stated on Payment Page, and this may vary for different delivery destinations
HOW SOON WILL I RECEIVE MY PACKAGE AFTER MY ORDER PLACED?
There are two key factors that will decide when you will receive your package.
1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume. Usually it is around 5 to 7 working days to process.
2. Shipping Method: Delivery time varies with shipping method. Time in transit varies depending on where you're located and where your package is coming from. You can also check the follow form for more detail about the delivery time:
Due to the influence of COVID-19 epidemic now, your order may be delayed for several days before delivery, please wait in patience.
|Shipping Method||Delivery Time||Area|
|Super Savings||10-25 days||North America (USA )|
|10-25 days||Oceanica (Australia)|
|10-25 days||Europe (France Germany Belgium Luxembourg Netherlands)|
|10-25 days||Europe (Sweden Portugal Italy)|
|10-25 days||Europe (England)|
|10-25 days||Europe (Finland Iceland Switzerland The Czech Republic Greece Austria)|
|10-25 days||Europe (Norway Denmark Sweden Ireland Luxembourg Switzerland The Czech Republic Slovakia Poland Slovenia Romania Hungary Latvia Lithuania Estonia)|
|10-25 days||North America (Canada Mexico)|
|10-25 days||South America (Columbia Chile Peru Argentina Venezuela Ecuador)|
|10-25 days||Asia (Korea Japan Philippines Vietnam Thailand Singapore Malaysia India Pakistan Kazakhstan Iran Israel Saudi Arabia Cyprus Palestine)|
|10-25 days||Europe (Croatia Georgia Spain Russia)|
|10-25 days||Africa (Morocco South Africa Niger Ghana Cote d'Ivoire Togo Sultan Guinea)|
|10-25 days||Oceanica (New Zealand)|
3.Affected by Covid-19, there will be some delay on the delivery.
Delivery Time=Processing Time+Shipping Time
Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.
Shipping fees are calculated based on total purchase price, we offer free Postal Shipping for orders over US $79.
For example, if you order a product, The items will be shipped within 3-10 business days after you place the order and then 15-30 business days of shipping time.
(*There is different processing time for different item. You can check the processing time from product page. Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email.)
Why didn't I get an email about my order being shipped?
Normally, an email with tracking number will be sent to your account email address after the order is shipped out in 24 hours.
If you did not receive the email:
1. Please visit "My orders" to check the order status, it could be still in processing.
2. Please check if you loged in the correct account, the email is sent to the registered email address.
3. Please check your junk emails and if your email address shielded our email.
How can I track my order?
Generally, we will email you tracking info after order being shipped out. Also you can track it via " My orders ".
Or you can use the order tracking number to check here: https://www.17track.net/en
Why was my order divided into two or more packages?
Hi, we will do partial shipping for your order in the following conditions:
1) Items are from different warehouses.
2) Different preparing time for items.
3) Weight limit of custom or courier, to avoid extra fee.
Note: partial shipping will not charge you extra fee.
Order Address Error
- We process orders Monday-Friday (excluding holidays).
- All delivery times are estimates and is not responsible for delays due to unpredictable factors (weather, delivery carrier factors, customer information error, holiday-related delays) or any other unforeseen factors.
- If you have any questions or need help with your account, please Contact Us to assist you.
- All Duties And Taxes Already Included - No Hidden Fees
Please contact our Customer Service to get the return address and don't return the item to the address listed on our webiste .
Sell Out ? What If The Item I’m Interested In Is No Longer Available In My Size ?
New items can be sold out rather quickly, but we may get more soon!Please contact our customer care department via New items can be sold out rather quickly, but we may get more soon!
Please contact our customer care department via email and we will do our best to notify you if the item becomes available again.
If an item is no more available and the manufacturer will no longer make it, it will be removed from our webpage and will no longer show up in searches
Please include the best email address for reaching you when the item becomes available.
How to find my favorite items?
There are various kinds of products list on our website. In order to find your preferentialitems, you may refer to the searching skills below:
You may tap the key words to search it or click the certain category to seek for your favorite products.
Besides, you can shop according to the sort of Recommended, Best Selling,Price (high to low), Price (low to high) or New Arrival.
How to remove item out of cart?
You should go to your shopping cart and find the item you don't want to buy. Please click the "remove" button on the page. That item will be removed from your shopping cat.
What Should Do If The Size On The Tag Is Different From What I Ordered ?
The size show on the website will be converted into international size before products are put on sale, which is standard and regular. Therefore, if you find that the size you get is not the same as shown on the website, don’t panic and worry. That size we sent you is right. Put them on first and see how it turns out. If they don't fit you well, you could return them definitely. (Please check our return policy)
Why The Color Of Received Clothing Is A Little Different From What I Saw Online ?
The camera's perspective and the extent of lighting may cause a little color difference. Hope you could understand us. If it does not affect the appearance and mood about your favorite clothing, we hope you can keep clothing. We will give you promotion code as the compensation for the future purchase. However, we will try our best to avoid the matter happens.
Any Store Locations ?
We just do the business on line .
Where Do You Get Our Clothes ?
All the apparels come from the top brands in United Kingdom. So the quality, the fabric and the design have guarantee so that we can build our own reputation and offer our customers our best service.
How Do I Use A Discount Code ?
If you have a discount coupon, when you go to “check out” page, you may find an option where you need to input the number, that’s how you use it.
Not Be Sure About A Size Or Have A Fit Question. How Do I Find This Information ?
Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Service Department.
Why Was My Order Canceled ?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.
Need To Change Something On My Order, How Can I Do That ?
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the parcel was processed and sent to the post office, we will be unable to make any changes.
Can I Get More Information On A Product ?
We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.
The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images.
If there is anything further information you feel we need to put on there to help you, just let us know what information you'd like to see and we'll do our best to include it.
Any Catalogues That I Can Buy From ?
With over so many new items every week, and hundreds of items on the site at any one time, plus constantly changing fashion news, trend features and advice, it would simply be impossible for a paper catalogue to keep up.
Instead we prefer to focus our energy on providing our customers with a website where you can buy what you want when you want, 24 hours, 7 days a week and we believe that the images and catwalk give you a much more realistic view of the items you want.
How Do I Pay For My Order ?
We like to give you plenty of payment options: we accept Visa, MasterCard credit card as our secure payment method which accepts all kinds of credit or debit cards. We also take security very seriously indeed, so your details will be safe with us.
All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.
What Currencies Can I Use ?
There are several currencies available as follows: US dollar, EURO, Great Britain Pound Sterling，Canada Dollar, Australia Dollar, Norwegian Krone, Switzerland Francs, Swedish Krona, Polish Zloty, Danish Krona, Japanese Yen, Hong Kong Dollar.
Is It Safe To Use My Credit Card On The Website ?
Please don’t worry; it is safe to order on our website.
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit card details will be revealed.
During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).Welcome to choose your favorite items on our website.
Why Might My Credit Card Be Refused ?
Your credit card may be refused for any of the following reasons:
The card may have expired. Check that your card is still valid.
You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.
HOW LONG DOES A REFUND TAKE TO PROCESS?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.